Billing Terms & Conditions

Last Updated: October 29, 2026

Welcome to Porchivy. These Billing Terms & Conditions explain the payment, pricing, shipping, returns, refunds, and order-related conditions that apply when you shop at https://porchivy.com.

By placing an order through our website, you agree to these terms, together with our Terms of Service, Shipping Policy, and Returns & Refund Policy. Please review these policies before completing your purchase.

1. Definitions

For the purposes of these Billing Terms & Conditions:

Porchivy, We, Us, or Our: Refers to the business operating the Porchivy online store at https://porchivy.com.
Customer, Buyer, or You: Refers to any individual or organization purchasing products through our website.
Products or Goods: Refers to the items offered for sale through our online store.
Order: Refers to a purchase request submitted through our website.
Services: Refers to the website features and customer services we provide in connection with our store.

2. Payment Terms

Payment is required when you complete your order at checkout.

We accept the payment methods displayed and available at checkout. Available methods may include major credit or debit cards and other supported payment services.

By submitting an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

If your payment is declined, cannot be verified, or is not successfully completed, your order may not be accepted or processed. We will not intentionally charge you for an order that has not been successfully authorized, except where otherwise permitted by applicable law.

Your order confirmation does not necessarily mean that payment settlement or order acceptance is complete. We may review orders to address payment issues, suspected fraud, inventory availability, or pricing errors.

If a payment issue affects your order, we may contact you using the information provided at checkout.

3. Product Prices and Billing

All product prices and applicable charges will be displayed on our website or at checkout before you complete your purchase.

Prices, promotions, product availability, and applicable discounts may change without prior notice, subject to applicable law. The price applicable to your order will generally be the price confirmed at checkout when the order is accepted.

Before submitting your order, please review the following:

Product prices and quantities.
Applicable discounts or promotional codes.
Shipping fees and selected shipping methods.
Any applicable taxes or other charges displayed at checkout.
Your billing and shipping information.
Your final order total.

If a material pricing or listing error is discovered after an order is submitted, we may contact you to explain the issue and discuss an appropriate resolution, including cancellation and refund where applicable.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

4. Shipping Fees and Delivery

Shipping fees are calculated according to the applicable shipping policy and the shipping method selected at checkout.

Our standard shipping rates are:

Standard Shipping

Orders under $50: $6.99 shipping fee.
Orders of $50 or more: Free standard shipping.

Express Shipping

Shipping fee: $8.99, where available.

Free standard shipping applies to eligible orders totaling $50 or more. Express shipping charges apply when you select the express option.

Available shipping methods, charges, and estimated delivery times will be displayed at checkout.

Order processing time is separate from shipping transit time. Delivery estimates are not guaranteed dates and may be affected by carrier delays, weather, customs inspections, public holidays, and other circumstances beyond our reasonable control.

For complete information about processing times, shipping destinations, tracking, and delivery issues, please review our Shipping Policy.

5. Lost, Damaged, or Incorrect Orders

We take reasonable steps to help ensure that orders are prepared and shipped appropriately.

If your order is lost in transit, arrives damaged, contains a defective product, or includes an incorrect item, please contact our customer support team as soon as possible.

To help us investigate the issue, please provide:

Your order number.
A description of the issue.
Relevant tracking information, where applicable.
Clear photographs of damaged or incorrect items, where appropriate.

We will review the information and work with you to determine an appropriate resolution, which may include a replacement, refund, or other remedy in accordance with our policies and applicable law.

Please contact us before returning an affected item so we can provide the appropriate instructions.

Nothing in these terms excludes or limits any rights or remedies you may have under applicable consumer protection laws.

6. Returns and Refunds

We want you to feel confident when shopping with Porchivy. Eligible returns and refunds are handled according to our Returns & Refund Policy.

Our general return requirements include:

Eligible return requests must be submitted within 30 days of delivery.
Returned items must generally be unused, in their original condition, and include the original packaging.
Customers must contact our support team and receive return instructions before sending items back.
Certain exclusions may apply as described in our Returns & Refund Policy and subject to applicable law.

If a return is approved, refunds are generally processed within 5–7 business days after the returned item has been received and inspected.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Return shipping costs depend on the reason for the return. Customers are generally responsible for return shipping when returning an item due to personal preference or ordering the wrong product, unless otherwise stated in our policy or required by law.

For confirmed damaged, defective, or incorrect items resulting from an error on our part, we will review the issue and provide the appropriate resolution.

Please review our complete Returns & Refund Policy for eligibility requirements, exceptions, and detailed instructions.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at Support@porchivy.com.

Orders may be canceled before processing begins. Once an order has entered preparation or has been shipped, cancellation may no longer be possible.

If your order can no longer be canceled, you may contact us to determine whether it qualifies for a return under our Returns & Refund Policy.

Cancellation requests are not considered confirmed until our customer support team has acknowledged the cancellation.

If an order is canceled and a payment has already been collected, any applicable refund will be handled in accordance with our refund procedures and applicable law.

Nothing in this section limits any cancellation rights available to you under applicable law.

8. Order Review and Refusal

We reserve the right to review orders and, where reasonably necessary and permitted by law, refuse, limit, or cancel an order for reasons including:

Suspected fraudulent or unauthorized transactions.
Payment authorization or verification problems.
Material pricing or product listing errors.
Product unavailability.
Incorrect or incomplete order information.
Activity that reasonably indicates abuse of promotions or purchasing systems.

If we cancel an order after collecting payment, we will arrange any applicable refund.

Where appropriate, we may attempt to notify you using the email address or other contact information provided with your order.

We will handle order reviews and cancellations in accordance with applicable consumer protection laws.

9. Customer Complaints and Support

If you have a question, complaint, or concern about a product, payment, shipment, or refund, please contact our customer support team.

Email: Support@porchivy.com

To help us assist you efficiently, please include your order number, a description of the issue, and any relevant supporting information.

We aim to respond to customer inquiries within 24–48 hours. Response times may vary during holidays, promotional events, and periods of high order volume.

We will review each inquiry individually and work with you to identify an appropriate next step.

10. Billing Information and Account Accuracy

You agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.

Please review your information carefully before completing checkout. Incorrect or incomplete information may delay order processing, shipping, or customer support.

If you need to correct your shipping address or other order information, contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or shipped.

We are not responsible for delays caused by inaccurate information provided by a customer, except where applicable law requires otherwise.

11. Taxes, Duties, and International Orders

Applicable taxes and other charges will be displayed at checkout where required and supported by the relevant sales and payment systems.

For international orders, additional import duties, customs fees, or local taxes may apply depending on the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import duties, customs fees, and local taxes associated with their international orders.

Customs inspections and local import procedures may also affect delivery times.

For additional details, please review our Shipping Policy.

12. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate product information, reliable checkout functionality, and a positive shopping experience.

However, we do not guarantee that our website will always be uninterrupted, error-free, or available without delays.

To the extent permitted by applicable law, Porchivy will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable statutory consumer rights and remedies relating to defective products, misleading descriptions, or other legally protected interests.

Our policies are intended to explain our procedures and do not remove any rights that cannot lawfully be waived.

13. Privacy and Personal Information

Personal information submitted during checkout or through our website is handled in accordance with our Privacy Policy.

We use relevant order and contact information to process purchases, arrange delivery, provide customer support, manage returns and refunds, and fulfill applicable legal obligations.

Payment information may be processed by third-party payment providers according to their own terms and privacy practices.

Please review our Privacy Policy for more information about the collection, use, disclosure, and protection of personal information.

14. Changes to These Terms

We may update these Billing Terms & Conditions from time to time to reflect changes in our business operations, payment methods, shipping procedures, customer service practices, or applicable legal requirements.

Updated terms will be posted on this page with a revised “Last Updated” date.

Where required by law, we will provide notice of material changes or obtain any necessary consent.

Your continued use of our website after revised terms become effective constitutes acceptance of the updated terms to the extent permitted by applicable law.

We encourage you to review this page periodically.

15. Governing Law

These Billing Terms & Conditions are subject to the laws applicable to the transaction and the parties, including any mandatory consumer protection laws that apply in your jurisdiction.

Nothing in these terms limits any mandatory legal rights or protections available to consumers.

Any dispute will be handled in accordance with applicable law and the relevant dispute resolution procedures.

16. Contact Information

If you have questions about these Billing Terms & Conditions, payments, shipping charges, refunds, or order cancellations, please contact us.

Brand: Porchivy

Website: https://porchivy.com

Customer Support Email: Support@porchivy.com

Typical Response Time: Within 24–48 hours.

When contacting us about an existing order, please include your order number so our team can better understand your request.

Thank you for choosing Porchivy. We appreciate your trust and the opportunity to bring warmth and charm into your home.

Porchivy — Make Every Corner Feel Like Home.